Return Policy
Thank you for choosing Welcome Home as your trusted provider of Freshly prepared frozen meals. We strive to ensure your satisfaction with every purchase. This Refund Policy outlines our guidelines regarding refunds and returns to maintain transparency and clarity in our customer interactions.
1. Refund Eligibility:
1.1. Refunds may be issued within 72 hours of placing an order, provided the request is made before the delivery or service date. Any refund request received after this 72-hour window will not be eligible for consideration.
2. Non-Refundable Circumstances:
2.1. Food Costs and Preparation Time: Due to the nature of our products and services, we are unable to offer refunds for orders canceled within 72 hours of delivery. This is primarily because the procurement of fresh ingredients, preparation, and allocation of resources begin well in advance to ensure the quality and timeliness of your order. As such, we incur significant food costs and invest valuable time in preparing your order.
3. Refund Process:
3.1. To request a refund, please contact us at hello@getwelcomehome.co and provide your order details. ( order number and name )
3.2. Refunds will be processed to the original payment method used for the purchase. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
4. Partial Refunds:
4.1. In certain cases, we may consider offering partial refunds on a discretionary basis. These cases will be assessed individually, and factors such as order complexity, preparation stage, and extenuating circumstances will be taken into account.
5. Exceptions:
5.1. Quality Issues: If you encounter any issues with the quality of the delivered products or services, please contact us within 24 hours of delivery. We will investigate the matter promptly and take appropriate action, which may include a partial or full refund.
5.2. Damaged Deliveries: If your order arrives damaged, please provide photographic evidence within 24 hours of delivery. We will assess the situation and provide a suitable resolution, which may involve a refund or replacement.
6. Contact Information:
If you have any questions or concerns regarding our Refund Policy, please contact us at
Email: hello@getwelcomehome.co
7. Changes to the Refund Policy:
We reserve the right to modify or update this Refund Policy at any time. Changes will be effective upon posting to our website www.getwelcomehome.co. It is your responsibility to review this policy periodically for updates.
By placing an order with Welcome Home, you acknowledge that you have read, understood, and agreed to this Refund Policy.
This policy was last updated on September 1st, 2023.
Welcome Home
email: hello@getwelcomehome.co